Our Policies

Summary of the English 4 Life Policies and Procedures

Admissions policy

We welcome children and families from ALL sections of the community. We welcome children from the age of four.

Complaints procedure

We give prompt and serious attention to any concerns or complaints. We anticipate they will be resolved quickly by speaking to the Course Coordinator.

E-safety policy

We ensure our behaviour follows guidelines for the safe use of the internet, email and other online services always. 

Equality, inclusion and diversity procedures

English 4 Life is committed to valuing diversity by providing equality of opportunity and anti-discriminatory practice for all children, families and staff.

Health and safety policy

The health and safety of our children, parents and staff is of paramount importance to us. We aim to minimise all health and safety hazards and risks to ensure children thrive in a healthy and safe environment.

No smoking policy

No-one is to smoke either cigarettes or e-cigs on or around the premises, whether children are present or not.

Outdoor play policy

We believe all children have the right to enjoy high quality outdoor experiences that promote learning and provide challenge daily.

Premises, equipment and resources policy

We believe high quality education requires children to have access to safe, clean, attractive, developmentally appropriate resources and equipment.

Positive Behaviour Policy

We are committed to establishing a learning environment that promotes positive behaviour and relationships that are respectful.

Race equality policy

We endeavour to ensure everyone in the setting is equally valued and respected. We will challenge any racist incident, harassment or bullying.

Data Protection Policy

We comply with the requirements of the General Data Protection Regulation (GDPR), regarding obtaining, storing and using personal data. We take very seriously the personal relationship that exists between English 4 Life, its teachers and our clients and their children. We never share any information about our clients with anyone outside the company. The only people inside the company who have access to your personal information are the owner, and the class teachers who needs the information to provide help provide quality education services. To view our full privacy policy, click on the button below.

Payments

English 4 Life currently offers two separate payment options:

  1. Course payments to be made in full in cash, upon completion of the first lesson attended by the student. The total cost for the entire 8-week program is €120 (single cash payment).
  2. Single session payments. A parent/guardian may choose to pay weekly (only for the lessons their child(ren) attend. The cost for each single lesson is €20, to be paid in cash at the completion of the lesson attended.

For families choosing the upfront course payment of €120, do so with the understanding that missed sessions will not be reimbursed in anyway. All payments are to be made to the Course Coordinator, Mr. Matthew Hewitt.

Refunds

Refunds will only be given in the case of lessons being cancelled due to unforeseen circumstances and the client has been charged for the session.

Past dues

Payments not received within 14 days of your child’s course commencement will result in your child being refused a position in the program until payment has been made in full.

Student registration

All student registrations must be completed through our secure online registration system https://www.english4life.it/iscrizioni/

A parent/guardian must complete the online student registration form before their child(ren) can be considered for a place at the English 4 Life program.

Customer Satisfaction

English 4 Life is passionate about providing quality educational services to our clients. If for any reason you are not satisfied with an assigned class teacher, please contact the Course Coordinator of English 4 Life and we will make every attempt to match your child with another teacher. We want our clients and students to be comfortable and happy through their learning experience!

Contacting Us

If you have comments or questions about any of our policies or our website, please contact us. For information about payments, please contact us at (+39) 346 073 3049 or you may send a message and we will get back to you as soon as possible.

E. info@english4life.it

L. Via Piero Gobetti, 1/7

Albaro, Genova (GE)

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